Five Tips For Making A VoIP Purchase Trouble-Free

Friday, January 17th 2020. | Internet News

Five Tips For Making A VoIP Purchase Trouble-FreeFrom both a logistical and technological standpoint, it can be a very exciting feeling to get started with Voice-Over Internet Protocol (VoIP). However, it also can be easy to experience pitfalls that can cause the purchasing process to be full of uncertainty. However, with plenty of planning and the proper mindset, you can eliminate the pain points of the VoIP purchasing process.

The following are five ways for this to occur.

  1. Know which features are being used.

VoIP solutions offer a range of advanced features, especially when compared with traditional PBX systems. It can be easy to focus on the bells and whistles and forget to focus on what you actually need. It is very important for businesses to understand how and what will be used. Also, it is critical to understand to know if the features will be used as standalone solutions or integrated into the overall system.

  1. Understand the platform.

It is essential to have the right platform for VoIP services for the company’s bottom line and its long-term performance. If the platform is unable to support the service adequately, then its value for being a reliable base for various VoIP applications can be jeopardized.

Most problems with VoIP relates to platforms not having the proper levels of support and management. Obtaining in-depth knowledge about the systems that the provider uses can help you avoid incompatibility conflicts as well as other crucial problems.

  1. Ensure you have the right network structure.

Despite the increasing popularity of VoIP with businesses, most have network structures still that were not designed to be used with VoIP. This approach is being rethought by businesses, with some considering completely revamping their network structures to meet current standards.

However, it might be more appropriate in some situations for a dedicated voice-only circuit to be installed by IT teams. That decision will depend on factors such as the following:

– The type of network jacks and cabling that are available for VoIP phones

– The use of wireless or wired connections

– The number of individuals who work in offsite locations

– The kind of network-switching gear in place

– The kind of network equipment being currently used

  1. Analyze the type and quality of support that is provided.

Too many companies first discover the quality of support when they first encounter service issues. No business wants to find out during a crisis that their provider has inadequate support.

The best defense is to take a proactive approach when it comes to support. Before signing on, companies need to have answers for the following questions:

– Is the support team located in the US or overseas? Where the support team is located does matter, especially in terms of responsiveness.

– Are support team members on a contract or are they permanent? When there is a permanent support team in place, it is more likely that they will have more experience and in-depth knowledge compared to contract workers.

– How small or large is the support team? An ideal support team is one that is large enough for handling support issues professionally and quickly but still small enough so that a personalized touch can be provided.

  1. Ensure there is sufficient bandwidth.

It is important for businesses to account for their bandwidth needs, particularly when there are factors involved such as remote connections, high-quality video, and large documents. Insufficient bandwidth can have a negative impact on reliability and performance. Prior to choosing a VoIP solution, it is very important for businesses to make an assessment of their bandwidth needs.

Are you interested in having a VoIP solution that can make a positive impact on your business as soon as it goes live? If so, check the latest fully integrated and hosted solutions from Dutale, Inc. Our scalable feature set and on-site implementation process will ensure that your solutions fit your individual needs, no matter how these needs might change in the future.

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